App / Live
jaka9 collects only what it needs to run your account, process transactions through Nagad or Bank Transfer, and keep your session secure. This policy tells you exactly what we collect, why we hold it, and what you can do about it — availability of our services depends on your local law and eligible regions.
When you open an account with us, we collect the details you enter during registration — name, contact information and your chosen payment method. If you use Nagad or Bank Transfer to fund your account, the transaction reference and wallet identifier are recorded in your account history so both you and our payment team can verify each movement. We also log device type, browser session data and the IP address connected at login. This is standard practice for account security: it lets us flag unusual access attempts and, if needed, pause an account while we investigate. We do not sell your personal data to third parties. Information shared with payment processors — such as Nagad or Bank Transfer partners — goes only as far as completing the transaction you authorised. Cookie data from your browsing session is used to keep pages loading correctly on your device and to remember your lobby preferences. You can clear cookies through your browser settings at any time; doing so will log you out of any active session. All data we hold is subject to the retention schedule set out in the section below, and you may request a copy or correction through the contact route we publish on this page.
Every Nagad deposit and withdrawal creates a reference entry in your account wallet history. That record is kept for the period required by our retention schedule and is accessible through your signed-in account area.
When you use Bank Transfer, the reference number and amount are logged against your account. We do not store full bank account numbers beyond what the transfer confirmation supplies.
Browser type, device model and session timestamps are recorded each time you log in. This data is used only for account security checks and is not shared with advertising networks.
We use cookies to maintain your session and remember lobby settings. You control these through your browser. Disabling all cookies will end your active session and may affect how some pages load.
This policy covers every interaction you have with jaka9 through our website — from the moment you land on the account creation page through to any support message you send us. It does not extend to third-party websites linked from our pages, payment processors operating their own platforms, or any service outside the jaka9 domain. If you follow a link away from our site, the destination's own policy governs what happens to your data there. Our policy applies to accounts created in eligible regions where access is permitted under local law.
Covers data collected when you register, log in, update your profile or change your password. This includes the email address and contact number you provide during account setup.
Applies to payment records from Nagad and Bank Transfer activity linked to your account wallet. Transaction logs are stored in your account history and subject to our retention period.
Includes session cookies, page-view logs and device data generated while you browse the lobby, game rooms or any other page on jaka9. Used only for security and session management.
Falls outside this policy. Payment processors, game studios such as Microgaming or Habanero, and external links each operate under their own privacy terms. We are not responsible for their data practices.
You have concrete options when it comes to the data we hold on your account. Reviewing your own records is the first step: sign in and open the account history section to see your transaction log, including any Nagad or Bank Transfer entries. If something looks wrong — a name spelled incorrectly, a contact number that is outdated — you can correct it through the account settings fields shown after login. For data that cannot be changed through self-service, such as historical transaction references, raise a query through our published support route and we will review the record with you. If you want to understand what personal information we hold beyond what is visible in your account, you can request a summary by contacting us through the support channel listed in the section below. We aim to respond to data queries within a reasonable period; the actual timeframe depends on the nature of the request and the volume we are handling at that time. Your eligibility to exercise certain rights may also depend on the applicable law in your region.
Sign in and open account history to see your full transaction log. Nagad and Bank Transfer entries appear with reference numbers and timestamps you can check against your own wallet records.
Update your name, contact information or email address through the account settings page shown after login. Follow the fields and verification steps displayed there.
If you cannot resolve a data concern through self-service, contact us through the support route published on this page. Describe the specific record or detail in question so we can locate it promptly.
Ask us what personal data we hold beyond your visible account area. Send the request through our published support channel; we will confirm receipt and follow up with the relevant information.
If you have a question about how your data is used, want to correct a record or need to make a formal data request, use one of the contact routes below. We publish only channels that are actively monitored; we do not list hours or response windows we cannot commit to. Any data-related message should include your account reference so we can locate your records without delay.
Send your data query to our support email address listed in the account help section after login. Include your registered email and a brief description of your request.
Open the chat widget from any page on jaka9 when you are signed in. State that your query is about the privacy policy so the agent can route it to the right team.
The help area inside your signed-in account lists current contact options and any published policy update notices. Check there first for the most up-to-date contact route.
We keep your data only for as long as it serves the purpose it was collected for — running your account, processing payments and maintaining security records. Once a retention period ends, records are deleted or anonymised. Account security relies on login monitoring, session expiry and the verification steps shown during account access. We do not use your data to build advertising profiles or share it with marketing networks. This policy may be updated when our practices change; the current version is always the one published at jaka9/privacy-policy/. If a change affects your rights, we will post a notice in the account notification area.
Cookies on jaka9 maintain your session and remember lobby display preferences. You can clear or block them through your browser settings. Blocking all cookies will end your session and may affect page loading on return visits.
Login attempts, session timestamps and device identifiers are monitored to detect unusual access. If we flag a concern, we may pause account activity until we can verify the account holder through the contact routes above.
Transaction records — including Nagad and Bank Transfer entries — are held for the period required by our operational and legal obligations. After that period, data is deleted or anonymised. You can ask about the specific retention period for your account type through our support channel.
When this policy changes, the updated version replaces the previous one at this URL. Material changes affecting your data rights will also appear as a notice in your signed-in account area. Continued use of the account after a notice is posted means you have seen it.
These questions come up most often when someone reads through the policy for the first time. If your question is not covered here, use the support channel listed in the contact section above.
We collect your name, email address, contact number and the payment method details you enter during registration. If you use Nagad or Bank Transfer, the transaction reference linked to each movement is also recorded in your account wallet history.
We do not sell your personal data. Information is shared with payment processors only to the extent needed to complete a transaction you authorised — for example, passing a Nagad reference to confirm a deposit. Game studios such as Microgaming or Habanero receive only the session data needed to load a game, not your personal details.
Sign in to your account and open the account history section. Transaction records, login timestamps and account details are visible there. For data held outside that view, send a request through our published support channel and we will provide a summary.
Yes. Account settings shown after login let you update your name, email address and contact number. Follow the verification steps displayed in those fields. For historical records you cannot edit yourself, contact us through the support route listed on this page.
We keep records for the period our operational and legal obligations require. After that, data is deleted or anonymised. Nagad and Bank Transfer transaction entries follow the same schedule. You can ask about the specific period for your account type through our support channel.
This policy covers your use of jaka9 wherever you access it. Whether you can lawfully access the service depends on your local law and eligible region. We do not make legal determinations on your behalf — check the rules that apply in your location before creating an account.